Our driving instructors are grade A trained and qualified DVSA Approved. We are also trained in providing the Pass Plus course, as well as teaching taxi lessons.
Learner drivers must hold a current, valid driving licence (provisional or full), the licence must be produced on the first lessons. The learner must also check that they can read a number plate at a distance of 20.5 metres (i.e. 67 feet - about 5 car lengths) with glasses if normally worn. From June 2015 a driver (learner or licensed) must at the instructors request provide the necessary code to allow access to their driving record.
We ask that payment must be made in advance of any lesson starting. We also ask for upfront payments for block bookings and packages to be paid in full before the lessons start. Please note: the deposit or any subsequent training fees paid are not refundable in the event you decide to cancel the training once the booking has been accepted by an instructor and a start date agreed. At this point we will have a binding agreement. This does not in any way affect your statutory rights to be provided with the goods and services you have bought.
Two full days notice of a cancellation is required to avoid a lesson fee however if we can easily obtain additional work for any individual lessons cancelled, we do not ask for payment. If it is not possible to rebook the time set aside for your lesson, we ask for you pay for your lesson. We do reserve the right to postpone lessons if the weather or road conditions are unsuitable or dangerous. We cannot be held responsible for any costs incurred as a result of having to postpone any lessons, for whatever reason.
a) Driving tests should be booked by you after you have checked my availability. Driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else's driving test and vice-versa. Changes to lesson bookings as a result of this will be notified immediately. We ask to be notified immediately when a driving Test has been booked as future lessons have to be booked around it; If sufficient notice is not given the availability of a vehicle for the test can not be guaranteed.
b) Use of the vehicle In the interests of customer and public safety we reserve the right to withhold the use of my car for the test if, in my opinion, your driving is actually or potentially dangerous.
c) Test cancellation
The DSA requires three clear working days notice of cancellation or postponement of your test. Failure to provide the required notice will result in the loss of your test fee. We cannot be held responsible for any postponement or cancellation of tests by you or the DSA for any reason.
In their own interest learners are advised to be punctual for lesson appointments. I would normally wait for a maximum of 15 minutes before the full lesson would be abandoned and the lesson fee forfeited or become due for payment. A reciprocal waiting time may become necessary if the instructor is delayed due to unforeseen circumstances. Any lesson time lost as a result of this would be made up by me either at the end of the normal lesson time if possible or at a later date.
In the interests of comfort and safety, learners are advised to wear suitable footwear and clothing which does not restrict movement. Learners must also take note of any medication they are taking that may affect their ability to drive safely and inform their instructor accordingly before taking any lesson booked.
In the event of a complaint we will make all efforts to resolve the problem directly. However, please do not let a problem linger notify us as soon as possible so that a satisfactory solution can be sort.